Job ID: 49328
Location: Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 8 days ago
We are seeking a results-driven and highly motivated Remote Insurance Supervisor to lead and oversee the operations of our insurance department. This fee-producing role is performance-based, where commissions are tied to the achievement of assigned agent, group, departmental, and company goals.
The ideal candidate will have a background in healthcare insurance collections, a proven track record of managing teams, and the ability to develop and execute strategies to meet performance targets. This position requires a hands-on approach in training, coaching, and motivating staff to excel, along with a focus on improving operational efficiency and client satisfaction.
Key Responsibilities:
- Oversee administrative functions within the Insurance department.
- Generate and review daily, weekly, and monthly performance reports to monitor efficiency.
- Coach, train, and mentor staff to ensure they meet individual and team goals.
- Develop incentive programs and contests to motivate staff and drive performance.
- Provide leadership and support to collection staff to help them achieve daily performance targets.
- Assist in the hiring and training of new staff members.
- Conduct monthly quality reviews to ensure adherence to policies and workflow standards.
- Identify opportunities to reduce errors and improve reimbursement processes.
- Communicate regularly with the billing manager to discuss department status, workflows, and areas for improvement.
- Manage inventory for insurance-related documentation and accounts.
- Handle client communications, including emails and required reporting, in a professional manner.
- Perform audits on accounts, ensuring that they align with company guidelines for auditing.
- Perform other related duties as assigned.
Qualifications:
- High School diploma or equivalent; further education is a plus.
- 3-5 years of experience in healthcare insurance collections; supervisory experience preferred.
- Strong leadership skills, with experience managing 12+ direct reports.
- Proficiency with EPIC or similar management software.
- Solid experience in auditing insurance accounts and generating QA reports.
- Proven ability to motivate staff and ensure peak performance.
- Excellent written and verbal communication skills.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds occasionally
