Job ID: 49667
Location: Greenville, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
The start date would be Monday, 3/31 and work on a typical M-Th 8-5, F 8-4 and fully in-office.
Key Responsibilities:
- Interact with consumers professionally, ensure all communications align with state and federal guidelines.
- Assist consumers in resolving account-related issues, such as balance settlements, payment arrangements, and dispute resolution, while ensuring positive outcomes for both the consumer and company.
- Prioritize high-quality calls with a target monthly result of exceeding 90% in call quality and minimal compliance infractions.
- Meet established KPIs, including calls per hour, conversion rates, and dollars collected, remaining within 10% of the team leader’s metrics.
- Work with consumers on a personal level to find tailored solutions that benefit both the consumer and company.
- Accurately update consumer accounts with clear and concise notations, ensuring proper documentation of call outcomes to support internal reporting and assist team members.
- Strong written and verbal communication skills, with proficiency in Microsoft Office.
- Flexibility and a collaborative attitude when working with colleagues at all levels.
- Ability to thrive in a team-based environment and contribute to group success.
- Quick learner who can efficiently apply new information to calls.
- Strong decision-making abilities, with a focus on gathering information and resolving issues swiftly.
- Demonstrates company core values in both work and communication.
- Punctual and reliable, with a strong commitment to meeting deadlines.
- High school diploma required; some college education is preferred but not required.
- Prior call center experience is beneficial but not required.
- Beginning at $17/hour to increase to $18hr after 90 days
- Collection-based incentives
- 1 share of Profit Share
- Health benefits once permanent
