Field Service Technician

Overview

Our client is looking to hire a Field Service Technician on a fulltime, direct hire bases. Under the direct supervision of the Branch Field Service Manager, the Field Representative is responsible for properly maintaining a territory of equipment while maintaining a high level of customer satisfaction through proper communications and maintenance of equipment. As an experienced Field Service Technician, this position may also work closely with entry level Field Service Technicians in the form of a mentor or by receiving assistance with special or large accounts.

Qualifications

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess CompTIA A + certification.
• Must possess strong communication skills, excellent customer service skills and mechanical aptitude.
• Must successfully complete equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Drivers License, and Automobile insurance within company guidelines.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance and repair of equipment with minimal supervision.
• Resolves at least 85% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations’ situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Perks

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family’s mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.