Customer Service Specialist – Charlotte

Overview:
We are seeking a dedicated and enthusiastic Customer Service Specialist for a well-established client in Charlotte, NC. This opportunity is 100% onsite, requires travel out of state from time to time, is full-time Mon – Fri 8 – 4:30, and is contract-to-hire. Hourly pay range from $19-$21/hr based on experience. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance.

Duties:

• Log all repairs in ERP, determine warranty dates of equipment and stage for internal repair, or ship to third-party repair depot.
• Ensure the repair gets completed and returned to the customer in a timely manner.
• File warranty claims for reimbursement if applicable.
• Price out tickets accordingly and prepare for biller to review.
• Receive and stage products and provide tracking and updates for sales and service teams as well as customers.
• Ship out products to customers.
• Collect, assess, and return equipment to the vendor within the allotted timeframe.
• Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest.
• Ensure inventory assets are always secured and locked.
• Add and remove equipment.
• Assist in the renewal process.
• Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for biller to review.
• Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments.
• Pull and maintain WIP and other reports such as aging, open purchase orders, etc.
• Review sales and service tickets for accuracy and send invoices via email or mail to customers. (Varies per region)
• Establishing relationships with major customers and vendors outside of their locations.
• Serving as the first point of contact for visitors and customers, depending on the reporting location.

Requirements:

• 1-3 years of experience in customer operations or related fields, such as
• Previous experience with scheduling, dispatching, and sales support
• Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required.
• Professional communication in both spoken and written form within all levels of the organization, required.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills.