Job ID: 50017
Location: Charlotte, North Carolina
Employment Type: Contract
Last Updated: 1 days ago
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Our client, a top telecommunications service provider, is looking for a Customer Care Support Technician to provide front-line support. This role will help troubleshoot issues and handle service changes with technical equipment.

Responsibilities
  • Provide first-level support and troubleshoot voice-related service issues, resolving the majority of cases independently
  • Handle customer requests for moves, adds, changes, and disconnects (MACD) of voice and internet services
  • Manage inbound and outbound customer communications, creating and resolving trouble tickets
  • Support voice network provisioning and maintenance of IP telephony equipment
  • Contribute to process improvements and collaborate on special projects as needed
        
Qualifications:
  • Strong written and verbal communication skills
  • Solid troubleshooting and problem-solving abilities
  • Customer-focused with excellent listening skills
  • Able to work well under pressure and adapt quickly
  • Basic understanding of voice and IP telephony technologies
  • Proficient with computers and common software tools
Requirements


Education:
  • Associate’s Degree in a Technical Discipline preferred, or equivalent related work experience
      
Experience:
  • 1 year of IT, Technical Support, Troubleshooting, and Customer Service experience required.
Hours:
 
  • 8am to 5pm
  • Monday and Friday work from home
  • Tuesday – Thursday work in office
     
Compensation:
  • $18/hr
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