Job ID: 49366
Location: Greenville, South Carolina
Employment Type: Direct Hire
Last Updated: 2 days ago
This position is on-site with ability to be hybrid after training is complete. Strong communication and technical skills needed.
Responsibilities:
- Serve as primary contact for internal/external clients, ensuring clear, concise communication through email and phone.
- Track actions outside own control to ensure timely completion and follow through.
- Pass on information clearly, adding value and avoiding just acting as a messenger.
- Foster consistent and effective communication, reflecting company core values.
- Work with internal teams to ensure proper setup, documentation, and communication of client-specific processes.
- Facilitate and deliver successful completion of client-related projects such as audits, conversions, and procedure documentation.
- Requires self-direction, communication, and teamwork for project completion.
- Analyze and provide feedback on processes, assisting management in implementing new methods to enhance performance.
- Process files across teams, manage account-level issues, and handle exception reporting.
- Identify obstacles, find solutions, and partner with internal teams to improve processes based on observed trends.
- High school diploma required; Bachelor’s degree preferred.
- Prior experience in business analysis or client management is preferred.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word, Access).
- Excellent written and verbal communication skills.
- Strong relationship management across multiple levels to meet client and company objectives.
- Clear and concise presentation of information to customers, clients, colleagues, and leadership.
- Goal-oriented with enthusiasm and commitment.
- Skilled at multitasking and prioritizing tasks effectively.
- Analytical thinker, able to make rational decisions based on relevant facts.
- Creative problem-solver with innovative solutions.
- Dedicated to providing exceptional customer service.
Schedule: 8am to 5pm, Monday through Friday
