Division: Office Administration
JobID: 48447
Our client, a local Credit Union, is hiring a Branch Manager to lead the operations of their Columbia branch. The ideal candidate needs to have 3-5 years of leadership experience ideally in a credit union.
Responsibilities:
Responsibilities:
- Ensure high-quality service for members while encouraging staff to maximize sales opportunities and meet service standards.
- Conduct training and coaching sessions on operations and sales/service for all branch employees.
- Oversee branch operations and assist team members with operational tasks.
- Take corrective actions to address any unsatisfactory branch conditions.
- Provide coaching, performance evaluations, and recommend personnel actions as needed.
- Address member inquiries, concerns, or complaints promptly and courteously, escalating when necessary.
- Monitor branch activities to ensure compliance with company policies, reporting any discrepancies.
- Facilitate on-the-job training for team members.
- Build proactive relationships with members, community organizations, Select Employee Groups, and other financial institutions to explore business development opportunities.
- Lead and coordinate branch sales initiatives through outbound calls, onboarding, and referrals to achieve goals.
- Approve and track branch time-off requests.
- Perform additional job-related duties as assigned.
- 3-5 years of leadership experience in a credit union preferred
- Bachelor’s degree preferred
- Professional demeanor and presentation to communicate with both internal and external personnel
- Leadership experience and abilities
- Knowledge of BSA compliance
- Keen attention to detail, adaptability and organizational skills
- $60,000-70,000 annually
- Additional quarterly bonuses ($2-3k per quarter)
- Health, dental, and vision benefits
- Retirement plan
- PTO
