Job ID: 49213
Location: Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 6 days ago
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United Way Association of South Carolina’s SC 211 is looking to add a dynamic and engaging 211 Development Specialist to their team. This position will be responsible for leading the enhancement of the South Carolina 211 database. This position will develop and maintain partnerships in South Carolina to gather feedback, conduct service provider training, increase utilization of 211 service, and participate in outreach and community engagement strategies.

Responsibilities Include:
  • Contact organizations in the 211 database, to ensure information is up to date
  • Enter all approved organizations into the 211 database
  • Establishes and maintains a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfaction
  • Conducts calls with clients and community members to provide resources and case management services as needed
  • Serves as liaison to organizational clients
  • Participate in community led meetings, service provider trainings, and site visits.
  • Participate in outreach events with community partners.
  • Engage community stakeholders to gather community feedback and improve the overall 211 service and experience
  • Identify additional community engagements to attend
  • Foster additional organizational partnerships for the 211 database

Qualifications Include:
  • Excellent Customer Service and Communication skills
  • Public Speaking and Presentation Skills
  • Familiarity with modern database and information system technologies
  • Collaboration and ability to work closely within a team

 
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