Job ID: 49022
Location: Chesapeake, Virginia
Employment Type: Direct Hire
Last Updated: 12 days ago
Apply
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

(Word, PDF, RTF, TXT)
Apply
* Required field.
This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience.
 
Principal Accountabilities and Key Activities of the Sr. Customer Service Representative
  • Identifies and responds to customer’s needs in a timely and efficient manner
  • Builds internal and external relationships
  • Ensures customer confidentiality and private information is maintained
  • Provides guidance to other staff members
  • Interviews customers and process applications, making recommendations for product and services approval
  • Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
  • Prepares and present assigned daily marketing offers
  • Responsible for assigned collection of customer accounts
  • Compiles and maintains records of all daily assigned tasks
Education, Qualifications and Experience of the Sr. Customer Service Representative
  • High School Diploma or equivalent
  • Minimum of 3 years previous Customer Service experience
  • Ability to meet current Licensing requirements of various States and Federal regulators
  • Demonstrate the ability to analyze relevant information and apply individual judgment
  • Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
  • Ability to maintain confidential business and personal information
  • Action and result focused
  • Strong communication skills (verbal / written / interpersonal)
  • Proficient with MS Office Suite products
  • Must possess a valid driver’s license and the ability to operate an automobile
Preferred experience of the Sr. Customer Service Representative
  • Previous experience in the financial field
Apply
View All Jobs

Similar Jobs

Administrative Assistant
West Columbia, South Carolina
Job Summary Find Great People is seeking a candidate to serve as a liaison for a well-established client in West Columbia. This position would include coordinating and leading meetings and serving as liaison between local, state, and federal programs, and interpreting and applying policies....

Program Coordinator – Third Party Liability
Columbia, South Carolina
A well known client in Downtown Columbia is looking to add a Legal Program Coordinator to assist with insurance verifications, billings and audits. Responsibilities: Assist in the preparation of analytical audit of contractor’s accuracy of health insurance verification Review and research...

Staff Accountant
Charleton, South Carolina
Our client seeks a Staff Accountant to perform financial and accounting activities including budgets, forecasting, and the preparation of financials. Candidate may also take on responsibilities related to payroll, accounts payable, and or accounts receivable. This position reports to the...

Warehouse Manager
Rowesville, South Carolina
Overview We are seeking a highly organized and experienced Warehouse Manager to oversee warehouse operations for a client in Rowesville, SC. The ideal candidate will be responsible for managing inventory, supervising staff, and ensuring efficient logistics processes. This role requires strong...

Director of Development
Greenville, South Carolina
A well-known nonprofit client in Greenville, SC is looking for a candidate to serve as their Director of Development. This position will be responsible for planning, coordinating, and executing all aspects of donor fundraising efforts. Responsibilities Include: Prepares and monitors comprehensive...