Job ID: 48906
Location: Columbia, South Carolina
Employment Type: Contract to Hire
Last Updated: 58 days ago
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A well known client is looking to bring on an EDI focused Customer Service Representative to provide first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.


Day to Day:
  • Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned.
  • Support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/lines of business.
  • Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.

Preferred Qualifications:
  • Associate Degree in Information Systems/Technology, Computer Science, or other job related field. or 2 years of technical operations support experience or other applicable experience.
  • Required Work Experience: 2 years of applicable EDI experience.
  • Good system research and analysis skills.
  • Working knowledge of relevant EDI software and tools used by the company/contract.
  • Good organizational, judgment, customer service, and both verbal and written communication skills.
  • Good spelling, punctuation, and grammar skills.
  • Basic math and computer skills.
  • Ability to handle confidential or sensitive information with discretion
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