Division: Office Administration
JobID: 48882
Our client in the telecommunications space is seeking a temporary Customer Service Representative to cover a medical leave for 1-2 months. This position is fully on-site M-F, 8-4:30pm.
This candidate will be handling collections, front desk responsibilities (greeting customers and answering the phones), and various clerical responsibilities for the customer service department.
RESPONSIBILITIES:
- Provide professional assistance to all customers, acting as the first point of contact to welcome customers and visitors.
- Answer incoming calls, directing them to the appropriate individuals or taking messages as needed.
- Accept equipment repairs either in-person or via UPS, and generate work tickets for repairs.
- Process parts orders and requests for repairs and sales orders.
- Manage inventory control tasks, including creating purchase orders, placing and receiving orders, and ensuring all parts removed from inventory are logged on a work ticket.
- Assist with periodic inventory audits to verify accurate counts and address any discrepancies.
- Review work tickets for accuracy, documentation, billing type, and pricing prior to finalization.
- Maintain customer contact information, billing details, and equipment records in Lifeline.
- Handle and track all Shop Warranty Claims.
- Mail billing statements to customers at the end of each month.
- Process recurring billing for maintenance customers and community repeater clients.
- Manage payments via cash and credit card, including following up on aged receivables.
- Oversee the company credit card for the shop, ensuring all receipts are submitted to accounts payable and appropriately entered on work tickets when necessary.
QUALIFICATIONS:
- High School Diploma or GED (Associate Degree preferred).
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Professional communication, both verbally and in writing, at all organizational levels.
- Strong initiative with the ability to anticipate and address issues proactively.
- Ability to work in a fast-paced environment with multi-tasking required.
- Excellent organizational and administrative skills with a strong attention to detail.
- High level of integrity.
- Experience in accounts receivable and purchasing is a plus.
COMPENSATION: $20-23/hour
