JobID: 48663
 

Job Summary:
Our client is Charlotte, NC is seeking a Service Dispatcher to assist for 3-6 months or longer while an employee is on medical leave. As a Service Dispatcher, you will play a crucial role in coordinating the transportation and logistics of our service operations.

The ideal candidate will have some dispatching and clerical experience.

Responsibilities:

  • Assisting in handling customer inquiries and requests for service and installation.
  • Ensuring technicians and installers are informed about their scheduled tasks.
  • Communicating with technicians/installers daily to confirm their availability.
  • Notifying customers 24 hours before technicians/installers arrive.
  • Managing work orders from preparation to closure.
  • Monitoring task progress and following up with technicians/installers as required.
  • Scheduling preventive maintenance tasks and supporting other areas during idle time.
  • Conducting customer satisfaction follow-ups within a week of service.
  • Managing work tickets and invoicing.
  • Reviewing equipment status and coordinating returns to customers.
  • Supporting inventory control and fulfilling field parts requests.

Qualifications:

  • Previous dispatching experience
  • Organizational skills and technical capacity to multi-task
  • Ability to interact and communicate professionally and effectively
  • Ability to work well in a fast-paced environment
  • Proven record of reliability and responsibility

Schedule:

  • Monday through Friday, 8am to 5pm on-site
  • Temporary assignment for 3-6 months but could be longer!

Compensation:

  • $18-21/hour
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