Division: Office Administration
JobID: 48557
A financial services company in Greenville is seeking an External Recovery Manager to join their team. The ideal candidate will have excellent data analysis skills as well as advanced experience with Microsoft Excel.
Responsibilities:
Responsibilities:
- Build and maintain relationships with all 3rd party collection servicers
- Field, investigate, and respond to questions and requests from servicers and internal departments and in a timely manner
- Maintain data reconciliation processes to ensure alignment between internal and 3rd party systems
- Work with Audit and Compliance departments to ensure adherence of all local, state, and federal collections laws
- Maintain and improve department compliance practices and procedures
- Support the development of a vendor performance system
- Collaborate with leaders and other departments to determine the best strategies for profitable recovery activities
- Occasional site visits with vendors (travel approximately 4-5x per year, for approximately 1-2 days at a time)
- Become a subject matter expert for World’s collections efforts, including industry regulatory and best practices
- Manage projects that interact with multiple departments internally and externally
- Bachelors degree preferred
- Strong interpersonal and communication skills
- Advanced Microsoft Excel skills required (V-lookups, pivot tables)
- Strong attention to detail
- Experience in third party collections a plus
- Understanding of secured data exchange and regulatory compliance
- Problem solver able to handle difficult situations
- $55,000 – $60,000
- Medical, Dental, Vision
- Quarterly Bonuses
- PTO
